I bought a Resperate dual. It was really for my wife as my blood pressure is fairly normal while hers is very high.
My wife tried really hard to accustom herself to the machine, but was quite unable to do so, finding it quite impossible to synchronise her breathing.
I discussed this by telephone with a Resperate Technician, and it was agreed that I should return the machine.
The machine was received at the UK return address on Monday, 30th October.
Today is Friday, 3rd November, and I have not yet received any communication regarding the refund. I have also checked with the credit card company and no rebate has yet been received.

Maybe I am 'jumping the gun' but it would have been nice to have received some acknowledgement of the return, and also some information regarding the refund.

We're sorry to hear that your wife ended up returning her RESPeRATE. I can see in your record that you had been offered some helpful coaching tips on how to properly use the RESPeRATE, but just felt it was not for the both of you. It's unfortunate to hear this especially since we know it really works!
As far as the refund, it generally takes at least one week to process a refund when purchased in the UK, as you have done. You should expect to see your refund by this week's end and remember it would appear as "InterCure" and not Resperate.
Thanks for giving RESPeRATE a try!
Regards,
Marguerite (IMG:http://forum.resperate.com/style_emoticons/default/cool.gif)

I regret to say that, 15 days have now passed since Intercure or Resperate received the machine that I returned and I have still not received my refund.
Can someone please look into this for me? My wife and I are pensioners, and 265 pounds is a great deal of money to us, and we were promised a refund by the end of last week!
Thank You,
Ian Coleman

Dear Mr Coleman,
We show receipt of your device and have forwarded your details to our accounting dept to process the refund.
Thanks!
Marguerite (IMG:http://forum.resperate.com/style_emoticons/default/cool.gif)